How can we help you?
Development
We design, develop, and rigorously test solutions tailored to customer-specific requirements, ensuring scalability, efficiency, and seamless integration. Throughout the process, we leverage our deep expertise in ICT architecture and enterprise solutions, gained from delivering high-performance systems across diverse industries. Our development approach emphasizes innovation, reliability, and future-ready technology to meet evolving business demands.
Delivery
With a customer-first approach, we ensure seamless integration of our solutions into the client’s technical infrastructure and business processes. Beyond implementation, we provide comprehensive training and knowledge transfer, empowering teams to maximize the efficiency and benefits of our products. Our goal is to deliver fully optimized, user-friendly solutions that enhance productivity and drive business success.
Consulting
Leveraging our extensive experience in ICT, industry trends, and evolving technologies, we analyze our clients’ business needs, infrastructure, and goals to recommend the most efficient and scalable solutions. We work collaboratively with our clients, ensuring that the selected solution aligns with their current operational landscape and long-term business strategy.
Solutions
We offer flexible deployment options tailored to meet diverse business needs, ensuring scalability, security, and performance. Our solutions are designed to seamlessly integrate with existing infrastructures while maximizing operational efficiency.
🔹 Cloud Solution – Fully managed, scalable, and secure cloud-based deployment for high availability and remote accessibility.
🔹 On-Prem Solution – Deployed within your infrastructure for full control, data sovereignty, and enhanced security.
🔹 Hybrid Solution – A best-of-both-worlds approach, combining cloud flexibility with on-prem security and performance.
Products and Platforms
At PIKATEK, we specialize in developing, integrating, and optimizing enterprise-grade solutions tailored for diverse industries. Our expertise spans telecommunications, customer relationship management, billing, and data intelligence, ensuring seamless automation, scalability, and operational efficiency.
🔹 IP Telephony – Advanced VoIP, PBX, and call center solutions for seamless communication.
🔹 CRM – Customer Relationship Management systems designed for sales automation and customer engagement.
🔹 Order Management & Logistics – Streamlined order processing, inventory tracking, and supply chain management.
🔹 Billing & Payment Systems – Comprehensive revenue management, invoicing, and payment processing solutions.
🔹 Dunning & Debt Management – Automated reminders, collections, and credit control to minimize revenue leakage.
🔹 Data Warehouse & Business Intelligence – Scalable data storage, analytics, and reporting for smarter decision-making.
Help & Support
We provide comprehensive, professional support to ensure seamless operation and customer satisfaction. Our dedicated support team is available through multiple channels, offering fast and efficient assistance whenever needed.
🔹 24/7 Support Availability (based on service level agreements)
🔹 Multi-Channel Assistance – Phone, live chat, email, and ticketing system
🔹 Technical Troubleshooting & Issue Resolution
🔹 Product Training & Knowledge Base
🔹 Dedicated Account Management for Enterprise Clients